Smart phone only rings after 4-5 rings to main line, how can I change this?

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We have several staff working remotely using their smart phones. Even with "Ring as group" selected, the smart phones are only ringing after the office phones ring. How can we change this so they all ring at the same time?

Amy

100 Points

Posted 6 years ago

6 years ago

RC-Installer, Champion

27,748 Points

Hi Amy, must be a configuration error. I would be happy to look at it as this should be working.

Contact me directly if you like and I could assist.

Thank you

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com