SMS: ability to SMS from the RingCentral website or email

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  • Updated 7 months ago
  • (Edited)
As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is a feature we can incorporate!


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Alex Iliff

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Posted 6 years ago

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Desiree, Alum

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Hey Alex! :)

Love the idea to integrate Business SMS to those platforms.

I have submitted this idea to our Product Team.

If anyone would like to see this implemented, please +1 this post!


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Joshua Tagg

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That is fantastic. Thanks Gordon!
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Lynda Riley

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I'd like to receive text messages via email and/or have text messages auto-forward to a different number. I am missing too many of these and the only way to see them outside the app is to have a RC app integrated with outlook. But this way, I can't see them outside the office.
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Matthew Plummer

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This post says it was edited a month ago, but I don't see any activity. Of course, we now have sms in the desktop app, but the reason I voted for this feature is because we need the ability for an administrative assistant to log into RC and view/manage/receive/send to/from any user's sms account to which they are granted access. Currently, if a user wishes to have an assistant manage their SMS for them, they must share their password with them so that they can log into their account and then one can't be logged into multiple accounts concurrently, so they would need to log out/in, switching between all sms accounts they wish to manage, including their own.

In addition, the ability to have a shared sms account would be great, so that multiple users could be logged into the "main line" to monitor sms and any user could respond with a tag of their name in the message so that other users and the recipient could tell who they are texting with.
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Jim Rosebrook

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Being able to have a shared sms account would be a great feature.. and bring able to route the Main Business number to this shared sms account would be how I'd like to use it: Voice calls to the Main Number go to Auto Attendant, Texts to Main Number go to this shared SMS account. Perfect!
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It's a great idea!!! +1.
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This reply was created from a merged topic originally titled
Send text messages from the softphone or web account.

We would like to be able to send text messages from the desktop/web browser like we can currently do with Google voice.

How can we do this?
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Steve Turner

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This reply was created from a merged topic originally titled
When will we be able to send and receive SMS text messages from the Softphone?.

When will we be able to start sending texts from our PC's instead of smartphones? Frankly in my business I sit at the computer most of the day so using only a cell phone to send/receive texts is a pretty useless feature for me.
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Matthew Loewen

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I used to SMS so much through Google Voice on my computer. Now that I am at RingCentral, it is disappointing that they don't have this function. It would help make this more convenient, as well as have a record of conversations on the computer instead of having to check my phone all the time.

Please consider this as an option. It would really help. I would hate to see Google Voice one-up you on this.