SMS Backup/ Redundancy

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I use the SMS feature more than anything else with RingCentral and many texts are very critical to keep/save.  For some reason, the softphone about every 3 weeks glitches and has to be resynced with the server which deletes most messages that are more than a few days old.  The mobile app resets itself about weekly and does the same thing--deletes all texts.  Just today I had a dispute and needed to reference a text from 6/22--farthest back my softphone went was 6/29 so I could lose about $600 because I don't have the proof that I was correct on a scheduling conflict.  I have my system set up to send an email every time a text is received and have created a gmail account specifically for it so I can reference the messages I've received, but without also having the messages I've sent, you can't see the full conversation and know what was being replied to.  

Does anyone have an idea how to better secure SMS messages?

My thoughts:  Just like Dropbox has a higher level service called Dropbox business, how about Ring Central has an option where for a fee, we get full redundancy and back-ups of all SMS messages?  
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Sales Line

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Posted 4 months ago

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Saadet - Community Support, Official Rep

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Hi Sales Line,

Here is our Message Storage and Account Data Retention Policy. Have you looked into RingCentral Archiver?