SMS Forwarding

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  • Updated 3 years ago
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Merged

This conversation has been merged. Please reference the main conversation: Add Advanced Rules to block or forward SMS / Text Messages

We would like to see a feature added.  There should be a way that after normal business hours, all incoming SMS messages are "held" or "paused" until business hours resume the following morning.

My company has multiple RingCentral numbers assigned to various employees.  These numbers are all assigned to personal cell phones.  We have been able to configure the system so that calls after a certain time(say 5pm) go straight to voicemail instead of actually ringing the phone.  But we still receive text messages sent to our various RingCentral numbers.  What we would like is a way to not only automatically forward voice calls after business hours, but forward/hold/etc SMS messages after business hours as well.  
Does that make more sense??
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Rich Green

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Posted 3 years ago

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Mike, Official Rep

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HI Rich,  

Can you provide some detail around this?  If a user is logged off, desktop and mobile apps will show new messages when the user logs back in. Can you explain the benefit a or reason for wanting to "hold" the messages? 

Mike 
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Rich Green

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Hello Mike.  Thank you very much for the prompt response.  Maybe I didn't properly explain what we are wanting.
My company has multiple RingCentral numbers assigned to various employees.  These numbers are all assigned to personal cell phones.  We have been able to configure the system so that calls after a certain time(say 5pm) go straight to voicemail instead of actually ringing the phone.  But we still receive text messages sent to our various RingCentral numbers.  What we would like is a way to not only automatically forward voice calls after business hours, but forward/hold/etc SMS messages after business hours as well.  
Does that make more sense??
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Mike, Official Rep

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Yes.  That helps a lot.  I'll merge this into a related post requesting Advanced Rules for SMS forwarding so that it gets more visibility. 

Thank you!

Mke

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