Sms I need to see what number my customer text me on

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  • Updated 6 months ago
i have over 40 numbers attached to each one of my extensions i really need to know what actual number they text on, it used to come up in the emails but now it just says the extension name
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Admin Orange County

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  • upset

Posted 2 years ago

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Saadet - Community Moderator, Official Rep

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Hello Admin Orange County,

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 

  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
  2. A brief description of the business 
  3. A high level description of the product or feature being requested
  4. A typical use case scenario explaining how your business would use the feature
  5. Benefit of such feature
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines
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Josh

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Wow. Their ask was pretty clear...  if your product team can't understand what the OP was asking, it's no wonder this issue still hasn't been fixed.  Maybe have your product team use your own product for a week... that would probably help.