SMS: Increase number of SMS user notification

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  • 4
  • Idea
  • Updated 1 year ago
  • (Edited)
We have multiple support departments with up to 10 personnel in each.  We have incoming support calls coming into virtual user numbers set in Ring Central.  We want our support people to receive SMS notifications for voice messages and missed calls.  The notifications options allow for only five phone numbers.  We would like to have this limit expanded to at least 10.
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Shout Point

  • 30 Points

Posted 4 years ago

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  • 4
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Jasmine M, Employee

  • 1,902 Points 1k badge 2x thumb
Account type  : Office Premium 2-19 line [T1_RCO_2_P] [4513
A brief description of the business : not discussed
A high level description of the product or feature being requested: increase to receive notification via sms: customer can only add up to 5 numbers for sms to be sent to. Customer needs to add more numbers. 
A typical use case scenario explaining how your business would use the feature: customer would receive voicemail and sms notification can be sent to more than 5 people. 
Benefit of such feature: ease of use
Include any related case number if applicable : 07074118 
Number of Users and/or Digital Lines: 27 users / 17 digital lines
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Mike Cooper

  • 62 Points
Providing a way for our clients to notify us afterhours is our only reason for having a RingCentral account.  A limit of five has been fine, but due to company growth we need to double that number immediately.  Will this enhancement every be acted upon?