SMS Notices in Glip - Option to Disable

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Creating an annoying new feature without the ability to disable it is completely absurd. I already get plenty of notifications on my phone and the Ring Central app of text messages, so why would I need a third level of notification for that? This is beyond redundant. It is actively harmful, because it makes Glip less useful! We use Glip as an intraoffice instant messenger, and having quick access to my coworkers to message them is very important. With this completely unnecessary and distracting addition, my coworkers are being pushed off the quick-access list, and another step of having to search for them is added. We are an insurance agency, and we have thousands of clients. We get text messages regularly. This new "feature" is not helpful, it is a detriment. 
This is completely the opposite of how improvements to software are supposed to be done under any theory of software engineering. This needs to be immediately escalated to be corrected in the next Glip update with a feature to turn off the SMS feature. Even the fact that I that I need to go to a "feature request" board is yet another step that I should not have to take, and will only cause further delays and frustration.
We have already been looking for an alternative to the Ring Central and Glip services, and I can only imagine that the problems created by this "update" will push us over the edge. 
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John Connor

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  • frustrated

Posted 4 months ago

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Brandon, Champion

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It sounds like you are using the desktop and/or mobile app for voice and SMS so why not turn off phone calls in Glip?  I assume this would disable inbound SMS too (but could be wrong).

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John Connor

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I have been using Glip for 2 years and made no changes to the settings. This began happening on 7/6/18. The phone feature is disabled, as we have RingCentral for that, as well as cell phones and desktop phones. I have already been advised by RC employees that this is a new "feature" in Glip, and that there is not only no way to disable it, but no plans to add a method of disabling it.
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Brandon, Champion

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Well I agree you should be able to turn this off.  I have a beef with the SMS feature in Glip too where it only shows 10 digit phone numbers and does not link or let you edit to have a name.  This leaves my message list littered with SMS message threads that are hard to sort through..
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Matthew Plummer

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I agree. This could be a great feature if sms were in their own section and displayed by name.
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Ryan Sloyan

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HOW DO WE DISABLE SMS IN GLIP??? this is killing me. might have to switch to slack :( 
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Saadet - Community Support, Official Rep

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Hi Ryan, our Product Team is discussing this type of option. There is no ETA but once I receive more info I will be sure to update this thread.
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Jacob Dunphy

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Thank god someone shares my frustration! I hate having clients texting me on multiple apps and calling. I want one for inter-office communication and the phone for clients! How do we disable SMS and Phone in the RingCentral Desktop App. This is insane!

What is Slack?

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Ryan Sloyan

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just like the good ol glip we love. team messaging with gifs and stuff.
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Sasha Sosin

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Slack is a popular team messaging app. A lot of features in Glip have been taken from Slack.
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Marina Stambaugh, Employee

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This reply was created from a merged topic originally titled Have the option to disable SMS in Glip.

In the latest release of Glip any SMS that comes into a RingCentral user's number will also display in their Glip. It would be great to have a feature that allows someone to disable this if they do not want SMS on their Glip account.
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Matthew Plummer

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Your administrator has the option to deactivate telephony services in your organization's Glip. This will eliminate not only sms but also phone/voicemail integration in Glip.
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Sasha Sosin

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This reply was created from a merged topic originally titled Option to disable phone numbers appearing in the left pane..

1. US
2. Lead generation
3. Please give us an option to disable phone numbers from appearing in the left pane under "People".
4. I use Glip to chat with my team members and I use the texts feature in the RC Phone app to text my customers.
5. Mixing them together makes it confusing and cluttered. See screenshot.

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Aloia McKinnon

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This reply was created from a merged topic originally titled REQUEST//Option to disable SMS on RingCentral (GLIP).

Please offer an option to disable to sms from showing up on the left hand pane of RingCentral (GLIP). This "new" feature is redundant and personally an eyesore. We use RingCentral (Phone) for that purpose. Additionally, why did you guys name two products with the same name? It used to be called GLIP, but now it's called RingCentral APP. RingCentral is now called RingCentral Phone. This even creates confusion when speaking to customer service. Why create an update with nonsensical redundancy and the renaming of two separate products? This doesn't create a better brand nor product recognition, but rather confusion!WHY!?
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Matthew Plummer

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As an administrator, you can turn off the telephony features in the new RingCentral App for everyone in your organization, which will eliminate the SMS under People. But, I think that SMS messages should just be placed in their own group, with contact names listed rather than just the phone numbers, and you should be able to open the SMS conversation up to other users or an entire team in your organization. This would allow coverage for individuals by admins or partners when they are out of the office.
(Edited)