SMS Notices in Glip - Option to Disable

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Creating an annoying new feature without the ability to disable it is completely absurd. I already get plenty of notifications on my phone and the Ring Central app of text messages, so why would I need a third level of notification for that? This is beyond redundant. It is actively harmful, because it makes Glip less useful! We use Glip as an intraoffice instant messenger, and having quick access to my coworkers to message them is very important. With this completely unnecessary and distracting addition, my coworkers are being pushed off the quick-access list, and another step of having to search for them is added. We are an insurance agency, and we have thousands of clients. We get text messages regularly. This new "feature" is not helpful, it is a detriment. 
This is completely the opposite of how improvements to software are supposed to be done under any theory of software engineering. This needs to be immediately escalated to be corrected in the next Glip update with a feature to turn off the SMS feature. Even the fact that I that I need to go to a "feature request" board is yet another step that I should not have to take, and will only cause further delays and frustration.
We have already been looking for an alternative to the Ring Central and Glip services, and I can only imagine that the problems created by this "update" will push us over the edge. 
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John Connor

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Posted 2 weeks ago

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Brandon, Champion

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It sounds like you are using the desktop and/or mobile app for voice and SMS so why not turn off phone calls in Glip?  I assume this would disable inbound SMS too (but could be wrong).

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John Connor

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I have been using Glip for 2 years and made no changes to the settings. This began happening on 7/6/18. The phone feature is disabled, as we have RingCentral for that, as well as cell phones and desktop phones. I have already been advised by RC employees that this is a new "feature" in Glip, and that there is not only no way to disable it, but no plans to add a method of disabling it.
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Brandon, Champion

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Well I agree you should be able to turn this off.  I have a beef with the SMS feature in Glip too where it only shows 10 digit phone numbers and does not link or let you edit to have a name.  This leaves my message list littered with SMS message threads that are hard to sort through..