sms outage - not showing on support.ringcentral.com/s/status

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We have been having multiple problems with SMS texting over the past several months, including messages being sent with many characters being dropped or replaced, messages being broken into multiple messages in much shorter pieces than the 160 limit.  We sent in multiple examples of this to RC tech support yesterday and opened a support case.

They have now just phoned us to let us know that there is a system wide SMS service outage so they cannot work on my case until that is resolved - BUT when you check the RC service status page at https://support.ringcentral.com/s/status, it is showing no issued with SMS or any other RC services.  The tech that called acknowledged this and will "try" to get someone to update the status page - what good is this if we cannot rely on it being accurate within a few minutes?

I then asked that with the status page not being updated accurately, how do we know when the SMS service is working again properly?  She indicated "not to worry, we will contact you directly" - they are obviously not going to contact every RC customer directly to inform them!

Can the system status webpage be updated more timely and accurately?  and maybe add a datetime stamp of when it was last updated.    We need to be able to rely on this status page.
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Michel, Champion

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Posted 1 month ago

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Saadet - Community Moderator, Official Rep

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Hey Michel,

I'm very sorry for the frustration. We did have an issue with our SMS carrier this morning but it was fixed pretty quickly. That being said, the Status Site did not update. I've talked to the team involved with the Status Site and they're looking into how we can fix that.
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Lee, Champion

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Hi Saadet, I opened a ticket #09501142, Parent 09501414 | INC-24519 this morning about the outage and I have not received anything on the resolution yet. 
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Saadet - Community Moderator, Official Rep

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Hey Lee, sorry about the delay. This issue was resolved on the same day. Sorry you didn't get a notification about it :(