SMS Reporting

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  • Updated 10 months ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: SMS: run report on which users are sending/receiving SMS

Please add reporting for SMS messages. Does anyone know how to rcv all SMS messages? We could only get 100 of the most recent messages per call to c/s.
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Posted 10 months ago

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This reply was created from a merged topic originally titled SMS reporting where is it?????.

Hi, when will SMS reporting be available? We need this ASAP. I was able to retrieve 100 when I called c/s but we would have to call in everyday only to get the 100 most recent sms messages. Is there a list we need to be on to have this reporting auto?
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Saadet - Community Support, Official Rep

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Hello,

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 

  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
  2. A brief description of the business 
  3. A high level description of the product or feature being requested
  4. A typical use case scenario explaining how your business would use the feature
  5. Benefit of such feature
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines
  1. US
  2. Mover
  3. Report to show all data for outbound/inbound text messages
  4. Customer Service need, Compliant resolution, rendering services, etc.
  5. Efficient & Effective business practices
  6. n/a
  7. 9
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Juan F.

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Woo, this option is very very important to can monitor our agents and avoid problems in the future with FTC rules, Spam complaints, etc.

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