SMS/Text Two-Factor Authentication

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When will ring central be going to a more secure Two Factor Authentication method that uses SMS as the authentication code endpoint?  With a number of email accounts being subjected to numerous phishing scams, sending codes to an email address is a far less secure method then sending codes via SMS/Texting.   Plus it is faster method then email or a phone call
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Erik Eckert

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  • this is critically needed

Posted 7 months ago

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Brandon, Champion

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Agreed and voted.   Google and Facebook, etc. would be good MFA's as well.
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Jan Ferguson, Channel Partner, Champion

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Even better yet would be an authenticator app, like Google Authenticator. With that app I never have to wait for a text, or email or phone call (all which are less secure than a number changing randomly every minute in an authenticator.)
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Erik Eckert

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I agree with the Google Authenticator but not everyone has it and that requires you to install it, set it up and so on.  SMS is just a little easier yet still secure.  Oh and those number expire in SMS as well so you have to be timely when you get them.   And text is generally fast.
(Edited)
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Jan Ferguson, Channel Partner, Champion

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It's available free of charge on both iOS and Android platforms. It takes less than one minute to install and if the user was able to install RingCentral Mobile app (or virtually any mobile app) Google Authenticator is just as easy. It is also more secure because SMS text messages, which are sent and stored on servers in plain text, can be intercepted during transit.
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Erik Eckert

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I agree and use it daily but I am trying to make my users experience easier and faster.   But for us, we lock our employees mobile devices down so the users are limited.   I think they should offer both to be honest.  
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Jan Ferguson, Channel Partner, Champion

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Agree...that would be the best way. Most apps using two-way authentication offer three ways (phone, SMS and Authenticator).