SMS to all/multiple users simultaneously

  • 0
  • 9
  • Idea
  • Updated 9 months ago
When someone texts the Main number, we should have the OPTION to route that SMS or MMS to all/multiple users at the same time. That way multiple users can respond to 1 text conversation with the same caller ID. Vonage currently has this feature. 
Photo of GONZALEZ

GONZALEZ

  • 150 Points 100 badge 2x thumb
  • Sad that Vonage is doing this and you are not.

Posted 10 months ago

  • 0
  • 9
We were looking for a similar feature, where our customer support team could receive text messages on a common number, and whoever in the team responds would use the same number to send out response.
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,010 Points 10k badge 2x thumb
hopefully im not way off base on this but i dont think the main number is supported for that at this time. i think its more of the direct dial numbers, if the main number is able to be used im pretty sure whoever signs in under it would then be sending the texts, except when you log in it asks for company number & extension or direct number, so someone else with more knowledge is going to have to chime in.
Photo of Jan Ferguson

Jan Ferguson, Champion

  • 28,626 Points 20k badge 2x thumb
The only way the main number would not accept the texts would be if the main number was a toll-free number. Not all accounts have their main number as a toll-free number.Assuming the main number is a direct number, it would automatically be assigned to extension 101 (Super Admin extension) unless the Super Admin extension was changed. I always recommend to my clients to NOT use this extension as an extension for any user for the main reason that it requires admin access.
Photo of Ari Goldstein

Ari Goldstein

  • 118 Points 100 badge 2x thumb
I would also like to have this feature implemented. It would really help if all of my staff could respond to text messages from the same number, as well as read all texts within the message thread. 
Photo of Danno

Danno, Champion

  • 26,248 Points 20k badge 2x thumb
With respect to what Vonage offers; yes, they can do that with the main number, but each user has to select the main number as their outgoing CLID.  And, when they have the main number selected as the outgoing CLID, any text sent to their DID never gets delivered, plus they can never send their DID as CLID.  Also, if a user (such as the owner) wants the main number to be their outgoing CLID, but does not want to ever receive a text message on their APP - they will get them whether they want to or not.  But yes, they can support multiple users in 1 text conversation!