So easy even a cave man can do it! Resend Failed Fax.

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  • Idea
  • Updated 4 years ago
  • Implemented
Merged

This conversation has been merged. Please reference the main conversation: Desktop App: add ability to view sent faxes (and re-send) on Softphone Desktop App

Resend a failed fax. Excellent and desirable feature would be to be able to with one click resend a fax without having to re key information and re attached files. I have use this feature with another fax program and is a very nice feature
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Gary Wheless

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Posted 6 years ago

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Larry Solheim

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I have wanted to request this feature as well.
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Ben Foster, Alum

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This is an excellent idea. Currently, you can set the RC system to notify you via email if a fax fails. For the time being, that's all we're going to offer vis-a-vis failed-fax notifications. Still, this kind of real-time alert would make a great add-on in the future.
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Richard Isaacs

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Even Winfax antiquated old software had that capability 12 years ago. I will be shopping for my business a new Fax carrier. The future is NOW Ben.
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Ryan Mariotti

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Ben, you mention that RC can be configured to "notify you via email if a fax fails".  I only see the option to notify of ALL transactions, which is not very helpful if you send lots of faxes.  Can indeed RC be configured to ONLY send me notifications of failures?

Additionally, does RC attempt a resend (like all analog faxes) 3 times, etc.?  
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Jim

  • 60 Points
Ben - Does RC have a feature to send a notification for when a fax fails only? I tried applying the settings from the KB article below, but the person who has the email assigned is only receiving successful faxes.

http://success.ringcentral.com/articl...
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Terry Blake

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BINGO - this is what I was going to ask. I need to resend faxes the easiest way without retyping the whole dang thing.
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Pria Jayaraman

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Jim, RC has a feature to send fax transmission results, both success and failures. Currently we do not separate out notifications by result type. It's a great suggestion, we'll add this to our enhancement list. Thank you!

Best Regards,
Product Management Team
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Pria Jayaraman

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Resending failed faxes is an enhancement we are planning to add to the product soon! Thank you for your feedback!

Best Regards,
Product Management Team
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Jonathan Talan

  • 62 Points
Please make sure it's a feature available to not only "Failed" faxes. I had a successful fax go though fine on our/your end but the receive didnt get it all so i need to be able to resend a successful fax too
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Pria Jayaraman

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Hi Jonathan,

Can you please tell me how often this happens to you i.e. it appears successful but the receiver does not get it?

Thanks!
several times a week.
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Stevyn Dembo

  • 70 Points
Wow .... such an obvious feature is missing! Yes ... I require to easily (with the push of a icon) re-send failed faxes! Easily resending successful faxes is also required because fax machines at the other end can crap out!

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Mike, Official Rep

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This idea has now been implemented. We are in the process of pushing out our 7.4 update which includes the option to "resend" and also "forward" a fax and even view your sent faxes. 

Mike 

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