Softphone Access Limit | RingCentral Support Community

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Account type US
A brief description of the business
A high level description of the product or feature being requested: capability to have multiple login access to softphone more than 4 computer
A typical use case scenario explaining how your business would use the feature: for auto-receptionist that will use single login to attend calls
Benefit of such feature: Will maximize department capability to use single credential up to 4th or 5th computer with IP phone assigned to extension
Number of Users and/or Digital Lines

80 Points

Posted 1 year ago

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Lee, Champion

3,284 Points

Omnitrax, check out this article. I think de-authorize on logout would work better. The number of devices you can log in on, is a limitation of the number of digital lines per extension.
https://community.ringcentral.com/ringcentral/topics/deauthorize-softphone-on-exit

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1 person likes this

126 Points

yes one registered device is a big limitation of the product especially in a call center environment of just computers with softphones

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