Softphone Access Limit

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  1. Account type  US
  2. A brief description of the business 
  3. A high level description of the product or feature being requested: capability to have multiple login access to softphone more than 4 computer
  4. A typical use case scenario explaining how your business would use the feature: for auto-receptionist that will use single login to attend calls 
  5. Benefit of such feature: Will maximize department capability to use single credential up to 4th or 5th computer with IP phone assigned to extension 
  6. Number of Users and/or Digital Lines

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Omnitrax Admin

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Posted 1 year ago

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Lee, Champion

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Omnitrax, check out this article. I think de-authorize on logout would work better. The number of devices you can log in on, is a limitation of the number of digital lines per extension. 
https://community.ringcentral.com/ringcentral/topics/deauthorize-softphone-on-exit 
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John Morrissey

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yes one registered device is a big limitation of the product especially in a call center environment of just computers with softphones