Softphone access to call queue voicemail.

  • 0
  • 2
  • Question
  • Updated 2 years ago
  • Answered
If I am a member of a call queue, is it possible for me to see the queue's voicemail in my softphone's inbox?
Photo of Goldryder


  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 2
Photo of Brandon

Brandon, Champion

  • 24,812 Points 20k badge 2x thumb
Are you an admin on your account?  In the call queue > message and notification settings you can select to have all call queue voicemail messages delivered to your extension.

If that doesn't work for you the other options are to have an email attachment of the messages sent to you and/or login to the call queue extension in a web browser tab to monitor voicemail for the queue.