Softphone and Levono

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I have a Levono Carbon and I'm trying to use my softphone. I just read somewhere that the two are not really not compatible. Is this true? I do have a Plantronics 5220 and it is not UC. Should I go and buy a 5200 UC and that will fix my crackling problem? Am I just wasting my time and I should hook up my desk phone and call it a day?
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Posted 2 months ago

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I haven't heard anything about whether or not these are compatible with the softphone. We do have a list of Recommended Headsets for the RC Phone app.