SoftPhone and Mobile App- Multiple Extensions : Unnecessarily Required to Log-Out and Login for each extension

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: Desktop App: monitor multiple extensions via Softphone

I have multiple Extensions and I am required to Log-out of the Mobile App or SoftPhone each time I want to access texting/fax/phone features for a specific extension.  It is unnecessary to require someone to Log-out and Login- in other words it is very frustrating and ridiculous.  The Programming Engineers should design the apps where you do not need to Logout and back in when go back and forth from one extension to another; it should be built into the app.

I should be anble to manage all of my extensions from within the app account.
Photo of Chris-Fortune


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Posted 4 years ago

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Photo of Passaic


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I recently asked the same thing great minds think alike I waiting a reply as well. Hopefully they can make some adjustments that would be amazing.
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Scott Burglechner

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I was pretty much on a chat support call about this same topic while you were posting.  I would think an easy fix would be to be able to make it possible to send faxes and voicemails to a group's extension (rather than a user-specific extension) and then make each extension assigned to the group able to access all the voicemails and faxes.  If you can route the call to the group, why not the messages?

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