Softphone - Another Softphone running

  • 0
  • 2
  • Question
  • Updated 3 years ago
  • Answered
I just bought a new window 10 computer when I tried running the ring central for windows 10. It says their is another softphone running in the background. I have uninstall it and also restarted the computer several time.

Any suggestions?
Photo of Mike Pham

Mike Pham

  • 80 Points 75 badge 2x thumb
  • ANNOYed

Posted 3 years ago

  • 0
  • 2
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,480 Points 20k badge 2x thumb

You need to deauthorize that computer in your admin portal. Then when you install the softphone on your new computer it will show as being authorized. See the screen shot below: