Desktop App: Conference - Add 3rd Party - Initiator Drops while Other 2 Parties Stay On Line

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Scenario:
Caller calls in to Queue, Direct, etc and call is answered by RingCentral User w/ Softphone.  Softphone user needs to conference in a 3rd party (user or department), brief the 3rd party on the purpose of the call with the caller on the line, and drop to let the 3rd party resolve the issue.

*This works from Polycom desk phones today, but not the RingCentral softphone.  When the initiator "ends the call", it kills all call legs.*
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Andy Thompson, Sales Engineer (SE)

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Posted 3 years ago

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Pratt

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Please add this feature
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Rob Byers

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Does anyone know if there has been any update on this? I am searching the KB and community but have found nothing yet that shows how to allow the conference initiator to drop without killing the call. We encounter the exact scenario described above.  Thanks in advance.
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Saadet - Community Support, Official Rep

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Hey Rob, we have not added this feature yet to the softphone. Have you looked into our Contact Center integration/add-on? I know it can be accomplished with that.
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Rob Byers

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Hello. Thank you for your response. Contact Center will not work for how our company handles calls (we were presented with it as an option). Any approximate time frame this might be added? Based on searches I've done, it seems like this has been requested for years. Lacking this feature really hinders our primary call handlers'a ability to distribute and manage calls in our environment.
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Saadet - Community Support, Official Rep

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Sorry, Rob. I haven't heard of any type of ETA on this :/