Desktop App: Conference - Add 3rd Party - Initiator Drops while Other 2 Parties Stay On Line

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  • Updated 1 year ago
  • (Edited)
Caller calls in to Queue, Direct, etc and call is answered by RingCentral User w/ Softphone.  Softphone user needs to conference in a 3rd party (user or department), brief the 3rd party on the purpose of the call with the caller on the line, and drop to let the 3rd party resolve the issue.

*This works from Polycom desk phones today, but not the RingCentral softphone.  When the initiator "ends the call", it kills all call legs.*
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Andy Thompson, Sales Engineer (SE)

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Posted 3 years ago

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Please add this feature