Softphone Crash Monitor

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  • Updated 4 months ago
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My laptop's fan has been running a lot.  I opened up task manager several times to find an app called "SoftphoneCrashMonitor (32-bit)" using excessive resources (7-20% of a Xeon 3.0 GHz CPU).  If I quit RingCentral's app, the resource hog goes away.

This was not a problem until that latest app update.
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ericnixmd

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Posted 4 months ago

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ericnixmd

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I uninstalled and reinstalled the RingCentral app along with uninstalling RingCentral for Outlook.  Also uninstalled Malwarebytes.  This seemed to have resolved it.
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Jared, Alum

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Hi Eric. Thank you for bringing this to our attention. It is possible that this had something to do with Malwarebytes and how it interacts with the RingCentral softphone. I would suggest opening up a case if you continue to have issues.