Softphone feature to launch external app or URL on incoming call doesn't work?

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We are trying to integrate support for the RingCentral system into a website we are building for small to mid-size businesses. The softphone feature to launch an external app or URL would allow us to automatically display the appropriate contact record from our database (based on the incoming caller ID).

We entered a URL like the following into the configuration page:

http://localhost/list-contacts.html?rcphone=%P

This feature works perfectly when we press the Test button on the configuration page. However, when a real call comes in, it doesn't work.

The softphone works great in all other ways. Anyone know why this feature wouldn't work when an actual call comes in?

Testing this with the RC softphone version 6.4.3 for Mac OS X.
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Robert Stoeber, Champion

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Posted 5 years ago

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Robert Stoeber, Champion

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I think I figured out the problem. The documentation is wrong.

This morning when I launched the softphone app I got a message that there was an update, so now I am running version 6.5.1 for Mac.

I had been trying to launch a URL by putting the URL only into the configuration box - as shown by the examples on the configuration page. Something like this:

http://example.com/mypage.html?phone=%P

But that doesn't work. It actually has to be like this:

open "http://example.com/mypage.html?phone=%P"

The word open and quotes around the URL are required.

Same thing with applications, so this doesn't work:

/Applications/Notes.app

But this works:

open "/Applications/Notes.app"

So this is great! I can now have a local app like Evernote or a remote URL launch automatically when a call comes in.
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Evan Allen

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What's the major usage for having this ability?  
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Jason Wilson

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Phone Rings and launches your CRM and the client info is auto populated.
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Charlie Pickens

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I get this exact problem with the Windows client, but that solution doesn't help.  Everything worked fine on the old client.  Any ideas?
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Mike, Official Rep

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HI Charlie,  Sorry nobody replied back to you on this. Are you still having problems with this? 

Mike 
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Ruben Leon

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This reply was created from a merged topic originally titled Launch URL with phone number called.

I can get the the launch URL function to work just phone and pull in the phone number of the person calling us in the URL but what I am looking for is how can I get the phone number that the customer called to pop up in the URL.

For example:

Customer calls 123-456-7890
When the call comes into the softphone the URL that opens up should be www.xyz.com/123-456-7890

Any way to make this work?
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Mike, Official Rep

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This article may also help if you are still having problems. 
PC Incoming Call Notification

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