Has anyone else noticed that the Softphone application gobbles up memory? My front counter PC is an average PC. Dual Core, 4GB of memory, hybrid hard drive. Lately I've noticed it was just dogging. HD light on constantly. All I ever really run on it is Chrome (very few tabs) and Quickbooks. So finally determined to figure out why it was so slow I start looking at the system internals and, well, come to find out the RC Softphone app was using TONS of memory:
I was floored by the memory consumption. And even idle, it was pinging the CPU for 3-10% on a regular basis. Needless to say, I disabled it on startup and recovered a nice chunk of RAM.
I was floored by the memory consumption. And even idle, it was pinging the CPU for 3-10% on a regular basis. Needless to say, I disabled it on startup and recovered a nice chunk of RAM.
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994 Points
Posted 4 years ago
Danno, Champion
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28,624 Points
Yep, there's been a couple posts about this. And it appears that most of the desktop phone apps eat up a lot of memory. So it's not just RC, they all are hungry boogers.
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92 Points
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80 Points
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326 Points
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102 Points
This reply was created from a merged topic originally titled Why is Softphone.exe using so much RAM?.
Softphone.exe is using a ton of RAM. Why is it using so much? Currently, it is using 377,132 K of RAM.
This is almost double the amount of RAM that Skype is using.
Basic System specs:
Softphone.exe is using a ton of RAM. Why is it using so much? Currently, it is using 377,132 K of RAM.
This is almost double the amount of RAM that Skype is using.
Basic System specs:
- Windows 10 Pro 64-bit
- Intel i7 4790k CPU
- NVIDIA EVGA GeForce GTX 970
- 16 GB RAM
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324 Points
I am experiencing this issue too. Currently @ 400+ MB Win7 8GB RAM. I will be pushing from other points of contact to have this fixed too.
(Edited)
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246 Points
Same problem here, when just running in the background not doing anything is using a minimum 280 MB of memory...
affects both windows 10 & 7, causing us some issues on the Agent Machines which only have 2GB of RAM running Windows 7.
Tested on an i7 machine with 8GB and its still slowing things up barely usable, this could obviously be designed to be more efficient.
affects both windows 10 & 7, causing us some issues on the Agent Machines which only have 2GB of RAM running Windows 7.
Tested on an i7 machine with 8GB and its still slowing things up barely usable, this could obviously be designed to be more efficient.
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246 Points
Win 7 Machine, still quite high.... 
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326 Points
Kim, Alum
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43,934 Points
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326 Points
Hi Kim - I don't mean to be difficult, but it strikes me as odd to have to LIKE something as a feature when it is so clearly a bug. Many on this post may not understand software, but I was a lead software architect for 26 years for many software projects. This is either a bug (I believe a memory leak) or really really bad design. Either way, it isn't a feature request.
Mike, Official Rep
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93,998 Points
It's true this is not necessarily a feature request, but it helps our Product Team prioritize projects.
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106 Points
RingCentral was thrust upon employees at my company and there are many, many user complaints due to the high memory usage of this soft phone.
I'm sporting 300-320mb typically while running the application.
Also, it's a disk space hog too. 727megabytes of local log files generated, when I have not spent more than an hour actually communicating using the application.
I'm sporting 300-320mb typically while running the application.
Also, it's a disk space hog too. 727megabytes of local log files generated, when I have not spent more than an hour actually communicating using the application.
(Edited)
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94 Points
We are currently noticing that the RingCentral Softphone Client is taking excessive amounts of memory. Is this problem under review with the developers ?
Mike, Official Rep
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93,998 Points
Hi Derek, the desktop app is constantly undergoing changes and memory usage is always being looked at. However there haven't been any recent changes that should cause any significant increase
You can try clearing the app data folder as explained on this thread. Clear App Data
You can try clearing the app data folder as explained on this thread. Clear App Data
(Edited)
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934 Points
Yesterday, softphone on my Windows 7 Pro 64 bit laptop was running about 280 MB, plus 45 MB for softphonemapibridge.
So I checked it again this evening, and it was running about 320 MB plus the 45 MB.
So then I followed the instructions in the link to log out of softphone, exit softphone altogether, log into RingCentral online and deauthorize the computer, delete those two folders in the AppData > Local > RingCentral folder, and then re-launch and log in to softphone. After doing that, softphone memory usage increased an additional 22 MB up to 342 MB.
By the way, in the linked instructions, those two folders are erroneously referred to as "files," to wonder whether we are supposed to delete both of the two folders in that location, or just one of the two folders, or just two of the files in one of the two folders. And then only one of those two folders is pointed to in the screenshot for deletion, to wonder whether we are supposed to delete just that one folder, or both folders, or what. Plus, that one folder pointed to in the screenshot certainly contains far more than two files.
So I checked it again this evening, and it was running about 320 MB plus the 45 MB.
So then I followed the instructions in the link to log out of softphone, exit softphone altogether, log into RingCentral online and deauthorize the computer, delete those two folders in the AppData > Local > RingCentral folder, and then re-launch and log in to softphone. After doing that, softphone memory usage increased an additional 22 MB up to 342 MB.
By the way, in the linked instructions, those two folders are erroneously referred to as "files," to wonder whether we are supposed to delete both of the two folders in that location, or just one of the two folders, or just two of the files in one of the two folders. And then only one of those two folders is pointed to in the screenshot for deletion, to wonder whether we are supposed to delete just that one folder, or both folders, or what. Plus, that one folder pointed to in the screenshot certainly contains far more than two files.
(Edited)
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92 Points
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394 Points
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934 Points
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86 Points
After running for a few days...
After ending it and restarting it before even logging on
It's a greedy hog! :/
(Edited)
EPalombizio, Champion
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1,542 Points
Does anyone else notice response lags when using this application with the Outlook plugin enabled?
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934 Points
Yes.
We have response lags, anyway, unless we make or receive calls frequently enough during the day to keep it "awake." Not sure what would fix that. Having more than 4GB ram might help.
Windows 7 Pro 64bit.
We have response lags, anyway, unless we make or receive calls frequently enough during the day to keep it "awake." Not sure what would fix that. Having more than 4GB ram might help.
Windows 7 Pro 64bit.
(Edited)
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80 Points
Memory usage is way too high for an application not even being actively used. 
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EPalombizio, Champion
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1,542 Points
FWIW, in my situation, the RC Desktop app severely slowed down a client system when the Join Now functionality was enabled for my Outlook Calendar. If I have this functionality disabled, the desktop application runs just fine without bogging down the system.
My RAM usage sits around 300MB when the application is idle, but as others eluded to, naturally having more RAM headroom helps.
Hopefully this Join Now functionality will be fixed in future releases of the RD Desktop App
My RAM usage sits around 300MB when the application is idle, but as others eluded to, naturally having more RAM headroom helps.
Hopefully this Join Now functionality will be fixed in future releases of the RD Desktop App
Thanks for mentioning the Join Now option. When I set it to "Switched Off" the app stopped draining my system.
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108 Points
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104 Points
RC, 250-400MB usage for an app that should be in idle mode most of the time is ridiculous. Please fix your client memory leaks.
Win 10 Ent.
16GB RAM
500GB HDD
Win 10 Ent.
16GB RAM
500GB HDD
(Edited)
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106 Points
@Jason, while I agree that this application uses up way too much memory, in all correctness, this is not an indication of a memory leak.
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104 Points
You are correct. Memory leak would imply consuming ALL my system memory w/o end. How about poor memory management? Poor application optimization?
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106 Points
Sure, all of the above! BLOAT
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76 Points
still no fix on the latest update?
why oh why
why oh why
Christopher Rhea, Employee
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110 Points
