Desktop App: Ringout - Press 1

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  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
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The Ringout function has a toggle for using the "Press 1 to connect" or not.  I understand why this there.  But I don't understand why this isn't persistent.

I would like to be able to set it to OFF and have it stay off through sleep, reboots, restarts of app etc.

I use the APP to launch calls but then take them on my Polycom handset or even more useful is to have my laptop and Sennheiser headset away from my desk in the office.  Launch the call with the app and then pickup my wireless headset to make the call.

Which brings me to my second suggestion.  There is a field for your "work" number in the profile.  I can put in other numbers but not my Ring Central number.   99% of the time I am "ringingout" to my desk phone.   This feature should work a little more like FLIP.

USE CASE:
  1. I am reading an email.  The person I want to call has their phone number in the email.  I highlight - hit the soft key sequence to hand the phone number off to RC App.
  2. I confirm that it is the correct number and hit DIAL.
  3. (New Process) - I have selected my Polycom as the destination for RingOut - so it bypasses the RingOut number selection screen - launches the call to my desk phone.
  4. I pick up my Polycom (Handset or headset) and the system launches the outbound call.
Today, I have to select CUSTOM and enter my direct dial number.  Hit Call again.  It works away from my desk assuming I remembered to turn off the PRESS 1 to confirm toggle.  It just is a clunky workflow.

BTW - this is how it works on the competitor that I almost selected - Zultys - with there system. The desktop app is primarily a call launch and management tool and secondarily a soft phone.  It seems like RCs approach was to create a soft phone and have slowly added call management features to it.
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Barry Elk, Champion

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Posted 3 years ago

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Claudio (Customer)

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+1

So clear!

My Vote for Barry for Engineering in Chief!
(Edited)

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