Softphone Stopped working after win 10 update 5 days ago on Oct 13th

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  • Updated 4 years ago
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Merged

This conversation has been merged. Please reference the main conversation: Windows 10 and Ring Central Desktop App (BETA)

This is the error msg I keep getting when I try to load the softphone eversince my win 10 aout updated 5 Days ago


Problem: m_externalAppLauncher != 0


Details: Exception

>>> 

m_externalAppLauncher != 0

<<< 

ESS::Assertion in thread main (11988) @ x:\workspace\prev_bld_all_git\src\modanoapp\ModanoApplication.h:657 in class ModanoApp::ExternalAppLaunch::CmdLauncher &__thiscall ModanoApp::ModanoApplication::GetExternalAppLauncher(void)

* Stack trace *

ESS::BaseException::GetStack

ESS::BaseException::BaseException

ModanoApp::ModanoApplication::GetExternalAppLauncher

ModanoApp::QmlIntfObject::getExternalAppCMD

ModanoApp::QmlIntfObject::qt_static_metacall

ModanoApp::QmlIntfObject::qt_metacall

QMetaObject::metacall

QV4::Script::run

QV4::QObjectWrapper::setProperty

RtlAllocateHeap

RtlAllocateHeap

malloc

QV4::Script::run

QV4::QObjectWrapper::getProperty

QQmlPropertyCache::method

QV4::QObjectMethod::callInternal

QV4::QObjectMethod::call

QV4::Runtime::callProperty

QV4::QmlExtensions::markObjects

QV4::QmlExtensions::markObjects


I have twice deleted, restarted my machine and re-download and re-installed the software
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LAWRENCE

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Posted 4 years ago

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B. McKool, Champion

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Lawrence - you may wish to do a search for this topic in the support section.  However, RingCentral's softphone is not supported at this time in Window's 10 and RingCentral has known about this for some time now.  Needless to say, this is very frustrating to many of us.  I'm just not sure why RingCentral cannot stay ahead of the curve on current technology?

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