Admin: Grant certain admin permissions to specific users

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  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
I have agents that I do not want to allow to change settings.

I have to give them a username/phone number and password, however when I do that they can still login to ringcentral.com and make changes to their account, etc.

Is there a way to just give them access to the softphone and disable them from doing anything on their account?
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United Portraits

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Posted 4 years ago

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Kim, Alum

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Official Response
This is coming soon for Office Premium & Ultimate Accounts only.  Permissions will be assigned to roles and roles will be assigned to users.

Provide role-based access control in the RingCentral system.
The Admins will be able to delegate access to certain areas without giving full admin access.  This will range from preventing a user from making changes to their settings, to giving access to certain features
(Edited)
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Kim, Alum

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Official Response
This was just released and will be rolled out to the entire customer base in waves over the next several weeks. :-)  So stay tuned! 

Here is an article with additional Info: User Roles and Permissions
8.1




(Edited)