Softphone wish list

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  • Updated 5 years ago
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I wish users could view presence and use it to handle calls. I think the softphone can and should be developed into a call assistant to use in conjunction with the desk phones. Many new IP PBX's have gone to these call assistant type programs. Maybe even drag and drop phone calls would be a pipe dream! Let me know your thoughts!
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JW Lodge

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Posted 6 years ago

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Ben Foster, Alum

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Great ideas, JW! We actually do have many softphone enhancements in the pipeline. I'll file this as a feature request from your account. Thanks!
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Kevin Short

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Is it possible for the softphone to download or access the online directory for outgoing faxes? All I see is the Outlook directory or Windows Mail. I would like to use the directory I have created for the online application. thankyou.
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Ben Foster, Alum

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Good question, Kevin. At the moment, the softphone can only access Outlook/Windows Mail contacts, as you discovered. The softphone enhancements we have in the works will provide the functionality you're looking for, though. Stay tuned!
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Rob Goldstein

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i would like to see integration with Sage's Act Pro CRM so that the dialer in Sage would connect a call through my softphone instead of having to click through to my phone app and dialing the number manually

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Roberto Lara

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New RingCentral User. Just coming off using Bria for 2 years. Would really like to see "presence display" utility on the softphone app. Bria has it and it is really practical especially for those of us working from a fully virtual workplace.
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