Some calls are going straight to voicemail during business hours.

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Some calls are going straight to voicemail during business hours.  It doesn't seem to make a difference if calling a direct-dial number, or if call main number and then pressing extension.  This is occurring during business hours (both on company level and user level).  Can't find anything in settings that could be causing this.
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Chas Stevens

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  • frustrated!

Posted 5 years ago

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Travis Ransom

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Check your advanced options under call handling to see if some settings were setup there.  Beyond that I'd say work backwards and remove any time guidelines you may have set.
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Chas Stevens

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Short of marking everything as open 24 h ours, it doesn't appear to be an issue with office hours settings. I have a sneaking suspicion that it has something to do with calling groups. May see what happens tomorrow if I remove affected users from all groups. Anyone else having a similar issue?

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