Some Features of the New Soft Phone Do Not Work. I Still Like the Old Desktop Soft Phone.

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This conversation has been merged. Please reference the main conversation: RingCentral apps update: Desktop App, Android, and Microsoft Outlook

New Soft Phone App.  
     I Got an E-mail on the 16th telling me that on December 1 they will stop supporting the older soft phone 6.5 and below. I am Using version 6.4.  I have downloaded and Installed the New soft phone app. I went back to the old one because not everything works in the New Softphone app. Can you Please fix the Following in the New Soft Phone App. First When Some one calls you and You Click to send a reply to them that you want them to call you back. The New soft Phone Never tells you the Calling Party Has Replied Yes or No or That it is an important call.  The Text Of there reply Always Shows up in the Blue box With Red or Black Text when the Old App.  2ed I love the Pop out voice mail list where you can save them right to your computer and into a new list. so you can have folders of the messages . This is much more user friendly.    the Last of them is Drag and Drop for Faxing all I had to do before to Fax is drag and drop the file. Now on the New one I have a long list of files to look through and trying to get the right file is hard at times. Can you please Update this in the new soft phone.    

This Post Is For Case Number (04130936)  
  Thank You. 


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David Bidwell

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  • The Old Desktop Soft Phone Is More User Friendly.

Posted 5 years ago

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