someone is using our number and calling our customers

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I have had 2 calls this morning from previous customers of our moving company. The both said that someone from our number called them; one of them was at 5:30 am. How could someone be using our business phone number to call our customers? They would have had to access our call logs, right?
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Moving

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Posted 3 months ago

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Christopher Olson

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What phones are you using?  Was there a voice on the other end of the call or was it just blank? 
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Cecile Glassy

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-04-24  Contact your RingCentral Customer Success Manager and report this as someone is spoofing your business number.   The Telco Ops department at RingCentral knows how to deal with this - but you need to involve your CSM first.  Provide as many clear details as you can. Dates, times, etc. 
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Trinh

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Interesting... I called Customer Support, and they were unable to assist me. Short of changing our number, there was nothing that they can do.

Good to know if this reoccurs.
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Taylor

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The truth is that I can spoof any phone number (at least any in north america) within two minutes. It doesn't take much to do. Calls coming 'from your business' can be malicious and that is genuinely difficult to deal with. Unfortunately spoofing is incredibly easy to do, and made worse if people have your company in their contacts (their phone will see the spoofed number and automatically display your company in the Caller ID which makes it seem genuine).

This is why you see banks, utilities, etc. always advising customers that they will never call to request account details, etc. It might be best to do an email blast to all customers advising them of the issue, and reminding them that your company does not make unsolicited calls (unless that's your business of course).
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Cecile Glassy

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Excellent advice Taylor!

"[ ...This is why you see banks, utilities, etc. always advising customers that they will never call to request account details, etc. It might be best to do an email blast to all customers advising them of the issue, and reminding them that your company does not make unsolicited calls (unless that's your business of course). ]"