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  • Updated 8 months ago
Sorting by name on phone presence. 

Is it possible to sort all of the names that you add into your phones physical presence (including sidecar) by name, or do you need to rearrange them manually? If it isn't currently possible, can we add this as a feature request for standard accounts? 
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Lisa Masters

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Posted 2 years ago

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Danno, Champion

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Unfortunately, manually is your only option - b/c of the nature of presence keys on a hosted system.
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Can you insert a "blank" key in between programmed presences so you could add a new one in alpha order?

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Danno, Champion

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Not sure if this is the case for all phone models, but with the Polycom phones - no.  Even though you're asked if you want to keep it blank, before saving, the system still collapses the keys. 
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Saadet, Employee

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Hey Lisa,

I flipped this to a feature request for other members to vote on!
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Alex Lazo

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Kinda crazy this isn't already a feature. Makes my life very difficult...
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Event if this feature doesn't get a lot of votes it is a critical feature for clients that have receptionist phones with a long list of extensions.
Current option to manually adjust the list every time there is a new user or name change is unproductive.
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John Sestak

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I agree with all of the previous comments. Being able to alphabetize would be a wonderful feature.