Speaker Phone not working on Iphone 6 when using RingCentral App.

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Problem: My speaker phone works fine on a regular call, but not when I use the Ring Central App. Also the microphone works if I'm not on speaker. I'm a user on a company license.

Troubleshooting Steps:
My phone is up to date, app is up to date.
I have deleted the app and re-downloaded it.
I have restarted my phone after re-downloading the app.
Speakerphone works fine on my ringcentral desk phone. (I don't know if that's relevant or not)
Microphone is enabled in Ring Central App settings
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Sara Eskelsen

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Posted 1 year ago

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Mike, Official Rep

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Can you please tell us the following:

1. Model phone
2. OS version
3. Mobile app version 
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Sara Eskelsen

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1. Iphone 6
2. 10.2.1
3. 9.0.0.1.54 (44.5.11.1
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Mike, Official Rep

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Sara.. I've created case 05423202 and someone will be getting back to you. 
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Ace, Official Rep

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Hi Sara, it seems that you came across a bug with our mobile app. Since we are unable to reproduce the issue on our end, we may be reaching out to you next week during business hours if we need more information.

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