Specialized emergency afterhours voicemail handling. Press 1 or leave a message.

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I run a pest control company and it's important that we have emergency afterhours response in that event that a live animal is caught in a trap. I want to create a setup where the user will hear something like "You have reached our office. Press 1 if this is an emergency or wait to leave a voicemail in our general mailbox." If they don't press 1 they're then forwarded to the general voicemail box. If they press 1 they're forwarded to a different voicemail box.
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Michael Arndt

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Posted 1 year ago

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Chris Duquette, Champion

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Should be able to build message only mailboxes if that's what you'd like. This way when they're named like 911 mailbox or something you'll know when you get the email. 
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Saadet, Employee

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Hey Michael,

You can learn more about Message-Only Extensions here :)

Also, you can use a Multi-Level IVR to achieve this setup - depending upon if you have that activated or not.