Speed Dial/Call Park/Soft Keys

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  • Idea
  • Updated 1 year ago
I just signed up with RingCentral about a week and a half ago. The phone has good voice quality, but I am saddened that there are features missing that I thought would be available.

First, the 12 lines I have should have the capability of being speed dial buttons for outside lines (different from the presence option). Additionally, it should be visible on the phone screen. Almost all phones have this. I am very surprised RingCentraldoes not provide this.

Second, users should have the ability to make a line a call park line and have it listed as such on the phone screen.

Third, users should have the capability to modify the soft keys so that they can be the options a user uses most often.
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Barry Bisson

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Posted 4 years ago

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Mike, Official Rep

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Hello Barry,  Thanks for your feedback and suggestions. Our Product Team will review this. 
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Gabrielle Hume

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I don't understand why there is not an interface to create 2- or 3-digit codes for speed dialing, such as my wireless phone has.


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Mike, Official Rep

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If it helps, there is a "Favorites" feature that you can use like a speed dial. If you go to your contacts and click the small "star" icon, it will add it to your favorites. Then just click the large star at the top of the RC Desktop window to view your favorites. 

Mike 
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Gretchen Leaming

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I don't see a "star" icon in the Contact list next to any contact.  Where is it?
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Saadet - Community Support, Official Rep

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Hey Gretchen,

You don't see this on the desktop app? 
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Gretchen Leaming

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I don't have the desktop app.  I am looking for the star in the actual "Contact" list.  What if I don't have access to the app?  
(Edited)
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Saadet - Community Support, Official Rep

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Hey Gretchen,

Mike was referring to the desktop app, not the online portal.
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LOW

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Any chance we have more people asking for this to be built?