Speed Dial: No contacts listed under Presence.

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Speed Dial: No contacts listed under Presence. When I try to setup speed dial and go to Users and Presence it does not show anyone to choose to add. My name and extension are the only ones showing.
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Blaire Music

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Posted 2 weeks ago

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Saadet - Community Support, Official Rep

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Hi Blaire, could you post a screen shot of your Settings? What phone are you using?
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Chris Minton

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Everyone on your account should be viewable. However, you have to choose "Select a User" on the far right. Depending upon your screen size, this may be off the screen to the right a bit. After clicking on "Select a User", this will then pull up a list to choose from. By default, you are the only person that can be on lines 1 and 2, so that is likely what you are seeing as just your name and extensions showing. I am attaching a view of where you should click to choose users.