Spoof phone numbers that can not be ported.

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  • Updated 3 years ago
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Are you able to spoof the number of an existing line yet? Let me explain - we were using traditional phone service before we switched to RC (as most people were) so it did us no good to be able to select a local number (closest number being a different city 50 miles away) and RC could NOT port our existing number which was a real bummer. We overcame this by retaining the old number with our traditional service and permanently forwarding it to RC main company number.

All is well - BUT we find that some people do not pick up the phone because they don't recognize the caller ID number. I was told by RC that they were working on a way to "spoof" or assign the number you want to display as your outbound caller ID. Obviously there would need to be a way to prove you own that number but this would solve the issue that I suspect many people have. I was told 6 months ago that "we are working on that" but I get the feeling sometimes that this is standard reply to comfort people?

Any thing I'm missing here or any ideas from anyone would be appreciated!
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Tony Van Oort

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Posted 5 years ago

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Travis Ransom

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I see you've gotten 0 replies.  I'm looking to move 85 lines to them and need to be able to do the same thing.  If I can't this may halt the whole project.  The CEO is adamant about keeping our line and making sure our outbound calls translate the same as they always have.  Can't say I blame her.
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RC-Installer, Champion

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Travis, explain what you would like to do?  You want all 85 lines transferred to RC but want to keep the land lines?
I am confused.  What do your customers see when you dial out?

I am not sure I understand the issue.

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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Travis Ransom

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Correction on my part.  We are looking to activate 85 phones.  30+ phone lines need to port as virtual numbers (main numbers) for each of our offices.  I need the outbound caller ID to show the main number during the porting period.  I also need to be able to display our subsidiary company name for those 30+ lines instead of the parent company name currently on the account.  Hope this clarifies.
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RC-Installer, Champion

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Travis, here are my thoughts, During the actual port of the number I believe that place holder caller ID is presented as they are moving numbers.  This is a quick process but never the less they do put a place holder.  Now if you are expecting the caller ID text to be separate for each sub company that is not available.

There is only 1 caller ID text field for each RC account.  Further more if you need a more advanced IVR you will need a premium or Enterprise account to have this feature.

As long as the 30 numbers are setup in the system as "Company Numbers" you will be able to select this number as the out bound caller Id for your locations.

Are you working with someone to assist with this move or are you in no need of assistance?  Depending how techie you are and how much training you have in the RC system it could be a bit of a challenge.  

I provide RC consulting services on a flat Rate basis, so if you are interested, just let me know.

You want it go go smooth from the beginning.

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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Travis Ransom

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Thanks for the offer.  The technical setup piece of it is a non-issue.  I can setup call flow, admin changes, setups, etc no problem.  What we are running into now is more Operations and/or business cosmetic issues we want to clear up.
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RC-Installer, Champion

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Great

Chuck
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Tony Van Oort

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If your lines are available for porting that won't be an issue.   The reason I want to be able to spoof the number is because in our area our numbers are not available to port.   I suspect you would be okay and wont' have any issue - you should be able to keep your numbers.   
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Elawton

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It is interesting..when Tony has a question that frustrates him, there is no reply. yet when there is a chance to grab 85 new lines, someone is right there willing to help. I am a ring central customer with only 6 lines, plus a fax line and 800#. I too am in need of a spoofing feature, similar to what is already available on Skype. The technology is already there..this should be a simple addition. Ring Central..is this something you are working on or not?
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Mike, Official Rep

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Hi Elawton, 

Depending on exactly what you are trying to do, RingCentral does have a couple things that might help you out. If you want to give the appearance that you are calling from a specific area, you can select a local number for that area.  See the first link below for more details.  Also there is an option for changing your Outgoing caller ID, which is explained in the 2nd link below. 

Adding a Company Local Number to your RingCentral account

Outbound Caller ID Overview
(Edited)
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Tony Van Oort

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Thanks Mike but us users do know the system pretty inside out and the biggest issue here is that Ring Central doesn't have full number portability probably often caused by the old traditional carriers in an area not releasing all number to you guys.   In our case for example we advertized our traditional land line for years and NEED to have it so we currently are forwarding the land line to our ring central line as it's not available for porting (nearest available number is 30 min drive away.   So what we are asking for and what others can do already is allow us to change our call display NUMBER not just the name to the old phone number if we prove that we own it.
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Mike, Official Rep

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Hi Tony,  I can see how that would be useful. There are unfortunately a few things that sometimes prevent numbers from being ported and having this feature would be nice for some of you. I have changed this thread from a Question, to an Idea so others can chime in if they are interested, and this will also get reviewed by our product team. 

Mike 
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Jason Adragna

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Definitely should be added as a feature. I am running into this exact problem myself. We are testing RC and it would be great if we could show the lines that we hope to port in the near future as the outgoing caller ID.
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Claudio (Customer)

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We were going through a long porting process... around 5 to 6 months dealing with RC porting department and dealing with our old carrier... was hard, time consuming and very frustrating (for me and my colleagues)... Still not sure were it was the bottleneck...
With the spoof trick we would have saved many hours of work and frustration...

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