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All is well - BUT we find that some people do not pick up the phone because they don't recognize the caller ID number. I was told by RC that they were working on a way to "spoof" or assign the number you want to display as your outbound caller ID. Obviously there would need to be a way to prove you own that number but this would solve the issue that I suspect many people have. I was told 6 months ago that "we are working on that" but I get the feeling sometimes that this is standard reply to comfort people?
Any thing I'm missing here or any ideas from anyone would be appreciated!