User Settings: disable call flip (turn DTMF/touch-tones off) - Disable Star/Pound * #

  • 0
  • 27
  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
There are times when we call another business or service number that requires us to press the star key for a menu item. Every time one of our employees presses the star key, it enters the RingCentral call menu. Is there some way we can change this? Perhaps to something like [ * ] + [ # ] + [ * ]?
Photo of Mike Hemmes

Mike Hemmes

  • 330 Points 250 badge 2x thumb
  • frustrated

Posted 6 years ago

  • 0
  • 27
Photo of Justin

Justin, Employee

  • 1,290 Points 1k badge 2x thumb
Official Response
If you call into another conference system or auto-attendant that requires you dial * followed by more digits, you need to wait 2-3 seconds after dialing the * before you continue dialing the rest of the numbers. Our system will stop listening for input and thus, will not invoke the call flip feature.
Photo of Kim

Kim, Alum

  • 43,964 Points 20k badge 2x thumb
Official Response
RingCentral now allows Call Flip DTMF to be disabled or enabled by the Admin

Note: This will apply to all users on the account (not individual users independently)- so this change can only be made when a System Admin requests it.  If the Admin does turn off Call Flip they should notify all users on the account, so that the users don't think it's broken if/when they go to use it. This change will need to be done by support on the back end. 
  • ENABLED (turned off) - Call Flip using DTMF will not work, and Call Flip via Mobile App and Desktop app will also not work.
  • DISABLED (RingCentral's default setting) - Call Flip will function as normal.