User Settings: disable call flip (turn DTMF/touch-tones off) - Disable Star/Pound * #

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  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
There are times when we call another business or service number that requires us to press the star key for a menu item. Every time one of our employees presses the star key, it enters the RingCentral call menu. Is there some way we can change this? Perhaps to something like [ * ] + [ # ] + [ * ]?
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Mike Hemmes

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  • frustrated

Posted 6 years ago

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Justin, Employee

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Official Response
If you call into another conference system or auto-attendant that requires you dial * followed by more digits, you need to wait 2-3 seconds after dialing the * before you continue dialing the rest of the numbers. Our system will stop listening for input and thus, will not invoke the call flip feature.