Still Receiving Calls from a Blocked Number

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We are continuously receiving calls from the same number, multiple times, daily - 609-250-9180. We have tried blocking it, but the calls continue to come in. Why isn't the block number working?

Note: This conversation was created from a reply on: Block Numbers on Spam Number List.
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Tara Rubel

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Posted 6 months ago

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Saadet - Community Moderator, Official Rep

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Hey Tara, where did you block the call in your system? Was it on one of the apps? Was it in the online portal?
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Tara Rubel

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I just saw this...I am blocking it through the desktop app.
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Rene' Kent

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Please post a link to instructions to block calls. I am not finding it. Thanks. 
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Tara Rubel

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several users are receiving calls from numbers we have blocked repeatedly.
The number listed in the original complaint is still coming in regularlly
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Saadet - Community Moderator, Official Rep

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Hey Tara, that's really weird. Once you block it should stick. Are you an Admin on the account?
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Suzanne Urash

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I'm also receiving calls from numbers i blocked through the super admin portal. Also, i can't find anywhere where I can view an entire list of all of my blocked calls. On my cell phone i have over 500 robo/spam/scam blocked calls. Everytime i receive one on my cell phone, i go into my portal and block it. However, i'm still receiving the calls that i blocked. What's going on with RC's call block?
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Saadet - Community Moderator, Official Rep

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Hey Suzanne and Tara, I would highly suggest contacting Support so they can investigate. If you've blocked the numbers correctly, you shouldn't still be receiving calls from them.
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Suzanne Urash

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O.k. but how do i view a list of ALL blocked calls? I blocked over 100 calls in the past 30-60 days. I only see 8 of them.
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Matt Mikolajczyk

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We had this same exact issue and we were adding the numbers in the wrong location for blocked calls as an Admin. We needed to go under the Super Admin account, then Screening, Greetings & Hold Music, Blocked Calls. There you can add the number to be blocked for the ENTIRE company. If you add that number anywhere else, it will only be blocked for just that extension.