Still Receiving Calls from a Blocked Number

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We are continuously receiving calls from the same number, multiple times, daily - 609-250-9180. We have tried blocking it, but the calls continue to come in. Why isn't the block number working?

Note: This conversation was created from a reply on: Block Numbers on Spam Number List.
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Tara Rubel

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Posted 3 months ago

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Saadet - Community Moderator, Official Rep

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Hey Tara, where did you block the call in your system? Was it on one of the apps? Was it in the online portal?
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Tara Rubel

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I just saw this...I am blocking it through the desktop app.
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Rene' Kent

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Please post a link to instructions to block calls. I am not finding it. Thanks. 
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Saadet - Community Moderator, Official Rep

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Hey Rene', if it's a full ten digit number you can block the SMS. However, if it's a 5 digit (or less) number, we don't have the capability of blocking it.


Hey Tara, are you the Super Admin on the account? Also, are you still receiving calls from the number? Or is it someone else in your company?
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Rene' Kent

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It is a full 10 digit number but to block it you have to get it to come up in the call log and as a text it won't come up. Can you tell me how to do this, please?
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Rene' Kent

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Never mind, found it finally. Sorry. 
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Tara Rubel

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several users are receiving calls from numbers we have blocked repeatedly.
The number listed in the original complaint is still coming in regularlly
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Hey Tara, that's really weird. Once you block it should stick. Are you an Admin on the account?