Still Receiving Calls from a Blocked Number

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  • Updated 2 months ago
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We are continuously receiving calls from the same number, multiple times, daily - 609-250-9180. We have tried blocking it, but the calls continue to come in. Why isn't the block number working?

Note: This conversation was created from a reply on: Block Numbers on Spam Number List.
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Tara Rubel

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Posted 5 months ago

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Saadet - Community Moderator, Official Rep

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Hey Tara, where did you block the call in your system? Was it on one of the apps? Was it in the online portal?
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Tara Rubel

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I just saw this...I am blocking it through the desktop app.
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Rene' Kent

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Please post a link to instructions to block calls. I am not finding it. Thanks. 
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Hey Rene',

You can block calls in a few places: on the mobile app, on the desktop app, & in your online account.
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Rene' Kent

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Can you block a number that is texting spam? That is what I am trying to do and it won't let me. Thank you so much for your help.
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Tara Rubel

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I have blocked this number on the desktop app and online account. don't use the mobile app, but still comes in. Most recently yesterday afternoon.
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Hey Rene', if it's a full ten digit number you can block the SMS. However, if it's a 5 digit (or less) number, we don't have the capability of blocking it.


Hey Tara, are you the Super Admin on the account? Also, are you still receiving calls from the number? Or is it someone else in your company?
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Rene' Kent

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It is a full 10 digit number but to block it you have to get it to come up in the call log and as a text it won't come up. Can you tell me how to do this, please?
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Rene' Kent

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Never mind, found it finally. Sorry. 
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Tara Rubel

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several users are receiving calls from numbers we have blocked repeatedly.
The number listed in the original complaint is still coming in regularlly
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Hey Tara, that's really weird. Once you block it should stick. Are you an Admin on the account?
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Suzanne Urash

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I'm also receiving calls from numbers i blocked through the super admin portal. Also, i can't find anywhere where I can view an entire list of all of my blocked calls. On my cell phone i have over 500 robo/spam/scam blocked calls. Everytime i receive one on my cell phone, i go into my portal and block it. However, i'm still receiving the calls that i blocked. What's going on with RC's call block?
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Hey Suzanne and Tara, I would highly suggest contacting Support so they can investigate. If you've blocked the numbers correctly, you shouldn't still be receiving calls from them.
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Suzanne Urash

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O.k. but how do i view a list of ALL blocked calls? I blocked over 100 calls in the past 30-60 days. I only see 8 of them.