This conversation has been merged. Please reference the main conversation: Desktop App: No sound after updating Softphone to 7.2.3
Ring Central softphone (desktop app) does NOT have separate controls for both microphone and headset volume. We go into the sound settings for the Mac and turn down the microphone volume but then as soon as I make a call with the RC app it boosts the microphone volume! This is incredibly annoying as the mic on our headsets is too sensitive and RC will not allow us to turn down the mic volume.