Suddenly "add members" menu choice is unavailable for all teams. Not just grayed out. It's not on the menu choice at all!

This is a new phenomenon. We are on the free plan with ~150 guests/members and the menu choice is now no longer there. We need to add new guests ASAP. This affects all our teams.

JimFred

160 Points
frustrated

Posted 2 years ago

2 years ago

Chris Duquette, Champion

15,440 Points

would the "free plan" have run out a trial period by now? going by what info your posting, thats the only thing i could think of, most trial products do cut you off eventually.

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2017-07-31T13:23:16+00:00

J.B. Ferguson, Champion

32,662 Points

No...the free plan would not have run out by now. Whether or not a person has a RingCentral account, Glip has a "free" pricing model which does not quit. The only difference between the free and paid models are the amount of video chat and the level of support. Everything else, including the number of guest users, is unlimited.

You can find that under https://glip.com/pricing

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1628848/RackMultipart20170731-37387-1xa8l1c-Capture6_inline.JPG?1501507253

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1628848/RackMultipart20170731-37387-1xa8l1c-Capture6_inline.JPG?1501507253

2017-07-31T13:34:22+00:00

Chris Duquette, Champion

15,440 Points

my bad, i didnt realize he was talking about glip :) guess the "teams" was my hint eh?

(Edited)

2 years ago

Saadet - Community Support, Official Rep

48,842 Points

Hello JimFred,

Could you post a screen shot of this? You can black out any personal information.

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