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In an attempt to try creating an after hours option for customers calling in off peak and on closure days to receive a text message to a mobile friendly link to get what they need when calling or leave a message, I realized this wasnt an option offered by ringcentral.   I was able to create my own by having a new extension created to external cell phone placed in drive mode when a call gets forwarded to that cell phone a text message is sent out.  

1-Gives caller option to receive text message or leave voice mail.
2-Caller ops for text triggering IVR to extension with mobile device.
3-Text message is dispatched to caller.

Easiest way to have ring central integrate this feature is add a driving mode option to extensions.  Would make life a lot easier and I wouldnt have to have a cell phone desigated soley to dispatching text messages.  It would also open up the option of sending different information for different reasons instead of a 1 size fits all text.
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Ralph Milone

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Posted 3 years ago

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