Suggestion for extending data retention for call logs

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  • Updated 4 weeks ago
  1. Account type - U.S.
  2. A brief description of the business - Office 2 line
  3. A high level description of the product or feature being requested - Suggestion for extending data retention for call logs
  4. A typical use case scenario explaining how your business would use the feature - can be used for business decision making
  5. Benefit of such feature - access to old records
  6. Include any related case number if applicable - 06389556
  7. Number of Users and/or Digital Lines - 2 Line/s
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Romero

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Posted 2 years ago

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Juna Glatt

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I would like to see a two year retention for call logs and to be notified.
I was excited to use the Performance Report, until I found out the Data Retention was only 6 months. I'm just looking for basic information, like number of calls per month. 
This reply was created from a merged topic originally titled Please increase Data Retention, 6 months too short.

I was excited to use the Analytics that I saw in a recent email, until I found out the Data Retention was only 6 months. I'm just looking for basic information, like number of calls per month. I would like to see my information back to 2015 to get a better of year-to-year trends. 
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Technical Support

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This reply was created from a merged topic originally titled Please allow Analytics performance reports to go back more than 6 months.

  1. Account type - US
  2. A brief description of the business - psychology, clinic  
  3. A high level description of the product or feature being requested
    - please allow Analytics performance reports to go back more than 6 months. Historical reports allowed for it
  4. A typical use case scenario explaining how your business would use the feature
    - retrieve data more than 6 months old (1 year maybe)
  5. Benefit of such feature - retrieve year old data
  6. Number of Users and/or Digital Lines  - 21 users / 3 lines