Suggestion: Test audio in softphone

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  • Updated 2 years ago
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I'd like to be able to test my audio in RingCentral before making a call, to make sure that my correct speakers/mic are connected. My computer likes to pick the wrong audio source, and sometimes I think the correct one is selected but it turns out it's not, or the volume is turned down in RC, or something else. A quick mic and speakers check would be greatly appreciated.
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Amy G.

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Posted 2 years ago

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Mike, Official Rep

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This is already a feature.   Just go to Settings > Sounds and you'll see the options below where you can select the Speaker and Ringer of your choice from the drop down menus.  If you click the small speaker icon, it will test that source. 

Mike 

(Edited)
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Amy G.

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Interesting!

I submitted a support ticket and the reply was "There is not an extra audio test on the Softphone besides the indication bar for the microphone. You can create a feature request by visiting our Community site through the below link."
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Jan Ferguson, Channel Partner, Champion

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The only way to "test it" is to speak into the microphone and see if it is activating the green line below the device name.

Have you also checked the "headset" selection below the Speaker/Ringer Volume control? You don't indicate which headset you are using.

Which OS are you using? Have you recently installed new "upgraded" drivers for the headset or the OS which might have caused it to stop working?
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Kevin Sharbutt

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Yeah it doesn't register upon speaking into it at all. Yet it still works and it automatically lists the head set but in the event it don't their are other options to select. Windows 8.1 is what I have always used the head set has no issues and again has been working for over a year until this week.
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Jan Ferguson, Channel Partner, Champion

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That is strange. I recommend you start a support case here:
https://success.ringcentral.com/RCSupportPortalCreateNewCase

The RingCentral support technicians might have some insight as to what is occurring.
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Kevin Sharbutt

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I have been working with a tier two tech for two weeks finally I fixed it myself and asked them to close the case. That was the delay in notifications. I think I may have resolved it as it has been half a day without issues today. I was trying to see if anyone else experienced this so as to be proactive in case it occurred again. Having a college degree in Computer Science with 8 certifications I make sure everything on my end is tip top shape. That is why I assumed something changed server side as it had not been occurring since day one. Thank you for your feedback it is greatly appreciated.
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Jan Ferguson, Channel Partner, Champion

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You're welcome. From here I can only make suggestions as not everyone is in as good a shape on their end as you are. That definitely helps from a Support viewpoint. Sorry I could'nt have been more help..
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Mike, Official Rep

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Thanks for the follow up Kevin.  Sorry for the frustration. This does come up every once in a while and it's almost always a combination of settings on the PC, the RC app, and/or sometimes a USB device not being recognized by the PC.  So, if this happens again please contact support and we'll do our best to assist.

Mike
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Kevin Sharbutt

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I did this morning as I had already exhausted every effort we rolled it back to 8.0.6 version and it has not happened again yet. However now I am noticing anytime a page updates it is cracking up on the voice quality which it has NEVER done until here the last few days. Please advise as to what I can do regarding this issue.
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Mike, Official Rep

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Hi Kevin,  can you clarify the following statement please?  We may need to have a case escalated. What do you mean by "page updates"

I am noticing anytime a page updates it is cracking up on the voice quality
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Kevin Sharbutt

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This just started this week for example one of my websites I use for my work when it is refreshing it seems to drag down the bandwidth as it starts cracking up during a call. I am still battling the audio dropping out with current case number 05667314 can't get any work done this is frustrating to say the least.
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Mike, Official Rep

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This sounds like an network/bandwidth issue. Try running a PingPlotter test while refreshing a web page and performing other basic tasks, visiting other websites etc.  The pingplotter will help confirm if there's a network problem.   See: 
Running PingPlotter to isolation of QoS issues.
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Kevin Sharbutt

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Bandwidth is 60, but I am testing it now. Where does the info go for review? How long do you need to run this?
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Mike, Official Rep

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2-3 minutes should be enough. Just perform a few actions like discussed above, while it's running. Then take a screenshot of the report and open a support case.