super admin

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  • Idea
  • Updated 7 months ago
  • Implemented
Have the ability to assign super admin to another user

Sam Almengor of Mr. Sandless
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Mary

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Posted 3 years ago

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Kim, Alum

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The "Super Admin" is the default System Extension assigned to your company when you joined (it was the original 1st extension created and it cannot be deleted or moved).   You can assign a admin user to the Super Admin, but you cannot move the System Extension to the user.  Many customer's leave the Super Admin assigned as the Company's Name.
(Edited)
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Saadet - Community Support, Official Rep

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If all you're wanting is for someone to have the extension number of the System Mailbox (the original Super Admin) - simply change that extension number to something different in order to free it up for the other individual. I have seen plenty of accounts that do this. For instance, the system mailbox is 101 but the CEO has always had that as their extension number. What customers will do is change the system mailbox to extension 401, which frees up the 101 number - this doesn't mean that 101 still has the Super Admin privileges. All you've simply done is edit the extension number of the system mailbox to something different. If you're having trouble, then you can contact Support or your Account Manager :)
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Jan Ferguson, Champion

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No...you don't. First of all, the "Super Admin" moniker is just to identify that extension (101). There are NO additional Admin "powers" between an Administrator and the Super Administrator extension. Think of that extension as the System Default administrator. Again, there are no special powers that come with it. If you don't want anyone to have access to x101...simply change the password on it and it's done. Whatever your extension is doesn't matter. If you are an Administrator, you have all the "powers" that you're ever going to have. Just leave the System Default administrator extension alone...just like it isn't there. The extension name should be the name of the business and just leave it like it is. Just store the password somewhere so that you don't forget it so in case you ever leave, you can give the password to someone else.
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Prescreen

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Okay, I think I understand now. My confusion was coming from the fact that we matched our extensions with our direct lines - for example (using fake numbers), extension 1111 was associated with 206-555-1111. I've figured it out and made the changes. Thanks for all your advice. 
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Jan Ferguson, Champion

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You're very welcome. It can be confusing when the numbers and extensions have been matched like that. But, as you see now, it doesn't make a hill of beans of difference. I use three digit extensions, you use four...nothing is different when it comes to the administrator rights however.
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Saadet - Community Support, Official Rep

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No worries! Always happy to help :)
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Steven Diaz

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This reply was created from a merged topic originally titled How do I change the primary email address for account notifications?.

All notifications get sent to an email address that only a certain user can see and has to forward out to others to fix or do anything on ring central. We need to switch it to an email that others users have access to.
(Edited)