Support texting via mobile app in Cyrillic

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When texting via mobile app in Cyrillic clients do not receive messages at all.
I would be very helpful if mobile app can support Cyrillic characters
Thianks  
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VARSHAVSKY

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Posted 9 months ago

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Saadet - Community Support, Official Rep

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Hello Varshavsky, 

I am able to text others via the RingCentral Mobile App in different languages - including Russian dialect. I have an iPhone and added the Russian keyboard and successfully sent a message to another user. 

Are you referring to something different? Do you have screen shots you can provide?
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Grigoriy Gasan

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I am texting my customers in russian letters, but they do NOT receive anything. Would really like cyrilic support for SMS to go out using softphone.
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Saadet - Community Support, Official Rep

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Well that's frustrating :( I'll look back for that case and provide some coaching. Please do open another case and feel free to reference this conversation. I'm able to replicate the issue and we need to investigate.
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VARSHAVSKY

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Just to be sure, I tried to text from my wife's IPhone 7 Plus / T-Mobile with the RingCentral Mobile App installed to my phone (see above) - nothing went through.
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Grigoriy Gasan

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It looks like cyrilic SMS is going to other softphones just fine, but does not go to cellphones/smartphones. 99% of my customers are russian speaking and I really need this feature. 
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VARSHAVSKY

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new case number has been created: 
Case Number:
06683437
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Saadet - Community Support, Official Rep

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Thank you! 
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Dmitriy Panauto

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This reply was created from a merged topic originally titled Please added Russian language to User Languages.

Please added Russian language to User Languages. For now Ring Central does not give us the opportunity to send Please added Russian language to User Language!  For now Ring Central does not give us the opportunity to send text messages to the Slovensky Parnters in Russian languagetext messages to the Slovensky Parnters in Russian language
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Dmitriy Panauto

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Thank you! But this is not the answer to my request) From the above, I understood only that you did not fix anything for 4 months. Or what conclusion should I make?
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Saadet - Community Support, Official Rep

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Hey Dmitriy,

Basically, the Russian Language Keyboard works perfectly between RingCentral Users but for some reason, it's not when an RC User sends an SMS to an outside number. This is unexpected behavior and needs to be investigated by our team. So, please open a case so we can gather samples.
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Grigoriy Gasan

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I've opened the case twice and all I get is promisses that there will be a solution, but so far nothing for over 6 months.
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Dmitriy Panauto

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I can do the same two more times))) Does this make sense?
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Saadet - Community Support, Official Rep

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Hey Grigoriy,

I completely understand the frustration! Please know that we have brought this to the attention of our underlying carrier(s) and they are working on getting this fixed. 

Hey Dmitriy,

When you open your case, please include JIRA INT-12 in your case notes so that we can properly route it. Once a resolution has been found, you will get an updated email from your case.