When texting via mobile app in Cyrillic clients do not receive messages at all.
I would be very helpful if mobile app can support Cyrillic characters
Thianks
I would be very helpful if mobile app can support Cyrillic characters
Thianks
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152 Points
Posted 1 year ago
Saadet - Community Support, Official Rep
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52,020 Points
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120 Points
I am texting my customers in russian letters, but they do NOT receive anything. Would really like cyrilic support for SMS to go out using softphone.
Saadet - Community Support, Official Rep
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45,898 Points
Well that's frustrating :( I'll look back for that case and provide some coaching. Please do open another case and feel free to reference this conversation. I'm able to replicate the issue and we need to investigate.
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140 Points
Just to be sure, I tried to text from my wife's IPhone 7 Plus / T-Mobile with the RingCentral Mobile App installed to my phone (see above) - nothing went through.
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120 Points
It looks like cyrilic SMS is going to other softphones just fine, but does not go to cellphones/smartphones. 99% of my customers are russian speaking and I really need this feature.
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140 Points
new case number has been created:
Case Number:
06683437
Case Number:
06683437
Saadet - Community Support, Official Rep
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45,898 Points
Thank you!
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104 Points
This reply was created from a merged topic originally titled Please added Russian language to User Languages.
Please added Russian language to User Languages. For now Ring Central does not give us the opportunity to send Please added Russian language to User Language! For now Ring Central does not give us the opportunity to send text messages to the Slovensky Parnters in Russian languagetext messages to the Slovensky Parnters in Russian language
Please added Russian language to User Languages. For now Ring Central does not give us the opportunity to send Please added Russian language to User Language! For now Ring Central does not give us the opportunity to send text messages to the Slovensky Parnters in Russian languagetext messages to the Slovensky Parnters in Russian language
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104 Points
Thank you! But this is not the answer to my request) From the above, I understood only that you did not fix anything for 4 months. Or what conclusion should I make?
Saadet - Community Support, Official Rep
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45,898 Points
Hey Dmitriy,
Basically, the Russian Language Keyboard works perfectly between RingCentral Users but for some reason, it's not when an RC User sends an SMS to an outside number. This is unexpected behavior and needs to be investigated by our team. So, please open a case so we can gather samples.
Basically, the Russian Language Keyboard works perfectly between RingCentral Users but for some reason, it's not when an RC User sends an SMS to an outside number. This is unexpected behavior and needs to be investigated by our team. So, please open a case so we can gather samples.
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120 Points
I've opened the case twice and all I get is promisses that there will be a solution, but so far nothing for over 6 months.
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104 Points
I can do the same two more times))) Does this make sense?
Saadet - Community Support, Official Rep
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45,898 Points
Hey Grigoriy,
I completely understand the frustration! Please know that we have brought this to the attention of our underlying carrier(s) and they are working on getting this fixed.
Hey Dmitriy,
When you open your case, please include JIRA INT-12 in your case notes so that we can properly route it. Once a resolution has been found, you will get an updated email from your case.
I completely understand the frustration! Please know that we have brought this to the attention of our underlying carrier(s) and they are working on getting this fixed.
Hey Dmitriy,
When you open your case, please include JIRA INT-12 in your case notes so that we can properly route it. Once a resolution has been found, you will get an updated email from your case.
