WE have a US account and are a small office with 10 users. I would like a screen on the computer app that shows my co-workers status as either on-phone or available. That way I can have this screen up or switch to it and if I need to transfer a call, I can see before ringing them if they are on the line or not. I hate the 'beep-beep-beep' interruption of someone trying to ring through if I'm already on the line, and I hate making the caller wait while I ring them, determine they must be on the phone and then returning to take a message or transfer to someone else. I feel like it should be simple, and it would really be helpful, time saving and make customer service much more smooth for our customers!
Be the first to post a reply!