Switchboard display within the computer App to show who is on their phone prior to transferring

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  • Updated 4 weeks ago
WE have a US account and are a small office with 10 users.  I would like a screen on the computer app that shows my co-workers status as either on-phone or available.  That way I can have this screen up or switch to it and if I need to transfer a call, I can see before ringing them if they are on the line or not.  I hate the 'beep-beep-beep' interruption of someone trying to ring through if I'm already on the line, and I hate making the caller wait while I ring them, determine they must be on the phone and then returning to take a message or transfer to someone else. I feel like it should be simple, and it would really be helpful, time saving and make customer service much more smooth for our customers!
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Liz Hosp

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Posted 4 weeks ago

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