Switchboard

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  • Updated 2 months ago
Please, please create a switchboard like Digium Switchvox's switchboard. I have used this company in the past at another job and this feature was pretty awesome. Pretty much everything you need to see in one single screen and completely customizable. Whether it is added as a capability to one of the current RingCentral apps or created as an entirely separate application- I would totally use it and I know my receptionist and anyone that covers the phones at our office would love this as well.

https://www.digium.com/products/business-phone-systems/features/switchboard 


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DH

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Posted 4 months ago

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Dieter Rencken, Employee

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You may want to check out this application in the RC App Gallery : https://www.ringcentral.com/apps/bridge-operator-console

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DH

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Yeah, we have looked into that app and we will be looking further once we are more settled in with RingCentral as we just switched over, but, from our brief look into it there is some functionality still lacking with it.

It would just be nice if RC themselves came out with one so everything is integrated. We have not completely dismissed the Bridge operator as an alternative, like I said it was just a brief look into it and we plan on giving them a call to see if it can be customized at all.

Appreciate your response!
Thank you!
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Telephone Bill

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I am considering this application prior to signing with RingCentral. In the 20 years that I have been managing our corporate PBX, we have always had at least two attendant consoles. Each of these is a hardware appliance that is programmed by one of our Telco Admins. If one attendant wants a break, she calls for someone to take over one of the two consoles.

This is standard for us during business hours. How would this work using the "bridge operator console?"

If the PBX receives a call outside of business hours, the call is routed to a menu/routing program that I developed in consultation with the various departments.
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Gary Manske

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Hi Telephone Bill,

The Bridge Operator Console will act as the 'softphone' for the user. Calls are 'routed' to the user based upon the rules set up by the RC Admin for your organization. Call Queues are one way to handle this. You can set Queues up a couple of different ways depending upon the behavior you're wanting to see. Also, the Bridge Operator Console allows the user to remove themselves from call queues or take Queue calls. For example, back up receptionist (2nd user) selects to take Queue calls when the primary (1st user) goes to lunch and takes themselves out of the Queue.

Happy to discuss further if needed.

Gary Manske
Sales@bridgeoc.com or 701-212-4797