Sync macOS Contacts and Set Default Calling Application

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Hello,

I'm using macOS Mojave 10.14.5 on my MacBook Pro and am trying to:

  1. Use RingCentral  the default app for making calls. Currently the default app is FaceTime. I saw a thread somewhere where a user was able to select RingCentral as the default app through the FaceTime app, but I don't see RingCentral as an option. 
  2. Sync my macOS Contacts into RingCentral. How do I do this? On the RingCentral iOS app, all my phone contacts show up in RingCentral and it's great, but my Contacts do not show up in my RingCentral macOS app. I saw a thread where someone just enabled Contacts in their RingCentral preferences, but that thread was over 4 years old and I don't see that option in my preferences.

Thanks!

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Suvojit Chatterjee

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Posted 5 months ago

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Brandon, Champion

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1. The other RingCentral app will show there if you install it.  I would also like to see RingCentral (the new Glip one) be available here.  I submitted feedback through the RC app about this a couple weeks ago.  You might consider doing the same to get this more visibility.

2. My understanding is RC is still working on contact integration with the app.  It currently has none and SMS is especially problematic for many.
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Suvojit Chatterjee

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Thanks. Good to know that it's not just me being unable to figure these things out.
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Andre Passos

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Has this been addressed? I don't seem to find a solution either...
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Becky - Community Support, Official Rep

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Andre, can you share which app you're using?
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Andre Passos

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Hi Becky, This is within the Desktop SoftPhone option, using the RingCentral application on a Mac.
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Becky - Community Support, Official Rep

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At this time, we're still working on these functionalities. 
You can submit feedback directly through the app if you select your profile picture, help, and send feedback.