Synchronise company contact directory across all desk phones

  • 0
  • 7
  • Idea
  • Updated 6 days ago
Hi,

We have 4x Polycom VVX 310 desk phones in our office. We would like the ability to add a contact to a company directory (either using the online portal or one of the desk phones) and then all of the desk phones being able to access the company directory without having to manually add the contact to each desk phone.

  1. Account type = UK
  2. A brief description of the business = Estate agent
  3. A high level description of the product or feature being requested = Ring Central through Polycome VVX 310
  4. A typical use case scenario explaining how your business would use the feature = Already provided
  5. Benefit of such feature = Wouldn't have to manually add a contact to each desk phone individually. Same applies if a contact was to change their number in the future
  6. Include any related case number if applicable = N/A
Regards,
Michael
Photo of Michael Le Brocq

Michael Le Brocq

  • 130 Points 100 badge 2x thumb
  • Frustrated

Posted 3 years ago

  • 0
  • 7
Photo of RodneyD

RodneyD

  • 1,028 Points 1k badge 2x thumb
We would love to have this also at all of our retail stores. We have 13 phones at 100 +stores. What a great Idea!!
Photo of JIM Reynolds

JIM Reynolds

  • 138 Points 100 badge 2x thumb
Agree 100% - I can't imagine this is not included now. We have six offices and about 30 users, most of whom need to call the same set of business contacts. We need a common company address book. Updating a contact should update that information for eveyone rather than requiring 30 users to make 30 updates.
Photo of RC-Installer

RC-Installer, Champion

  • 27,748 Points 20k badge 2x thumb
Hi Jim, depending on the number of contacts, you could just setup speed dials that will be available to everyone on the system,  Using virtual extensions.  It is not perfect but may be better than the process you have in place today.

Do you think that would work?

Chuck
Certified RC Installer
Chuck@yoriguy.com
Photo of JIM Reynolds

JIM Reynolds

  • 138 Points 100 badge 2x thumb
Thx but we are talking about over 100 numbers so I do not think that's the solution.
Photo of RC-Installer

RC-Installer, Champion

  • 27,748 Points 20k badge 2x thumb
It will work, Get in a SS and they could be bulk uploaded by your account rep.

Chuck
Photo of RodneyD

RodneyD

  • 1,028 Points 1k badge 2x thumb
At our Retail stores we had Ring Central add users without phones to our account for 100 stores. We use the 3 digit store number to dial the stores. This is how we got around the company address contacts. It seems to work great for us. I add a new user at no cost to us for each time we open a new store.
Photo of RodneyD

RodneyD

  • 1,028 Points 1k badge 2x thumb
Ring Central added all these with an Xcel spreadsheet so it took only minutes to do. I just keep it updated.  With 3 digit dialing you would have 1000 speed dials.
Photo of Jasmine M

Jasmine M, Employee

  • 1,822 Points 1k badge 2x thumb
  1. Account type: Office Premium 2 - 99 lines 
  2. A brief description of the business: not discussed
  3. A high level description of the product or feature being requested:  for the feature to have company contacts displayed on all supported phones, specifically vvx450 customer is using.
  4. A typical use case scenario explaining how your business would use the feature: customer will just press the contact listed on the phone when they need to call said extension. 
  5. Benefit of such feature = Wouldn't have to manually add a contact to each desk phone individually. Same applies if a contact was to change their number in the future. Ease of use. 
  6. Number of users/lines: 45 users/45 lines
  7. Include any related case number if applicable: 

Photo of Christopher White

Christopher White

  • 66 Points
I am baffled that I have to manually enter company contacts on each phone.  Please tell me this is not the case.   I can't even export it so I can load it into the phone?  I must not be explaining this right.  

Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 9,112 Points 5k badge 2x thumb
Hey Christoper, 

Reach out to your account manager and see about having our Professional Services group creating a custom config for your phones to help with this!