Tapi Source

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I use a CRM application called Connectwise. It supports TAPI Sources for dialing. I've installed the RingCentral Desktop app for windows, but it does not seem to install itself as a "TAPI Source" in windows. Is RC supported as a Tapi source?
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Brent Whitfield

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Posted 2 years ago

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Mike, Official Rep

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Sorry for the delay on this one, but I did verify that TAPI is not supported.  

Mike
(Edited)
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George Bardissi

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Justin Swall

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I also use ConnectWise and although it's true that you can't use the TAPI intergration, you can use the F6 hotkey to dial any number you have highlighted.  So personally I just highlight the number on the ticket/contact/company record and press F6 to make RingCentral Desktop dial that number.  True, it's a workaround but at least it's something :)
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Jorge Rojas

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That is great thanks for the tip,  I kept coping and pasting.  Is sad that they have  not develop the tapi driver, I was told it was coming when we signed up in 2014
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Jorge Rojas

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That is great thanks for the tip,  I kept coping and pasting.  Is sad that they have  not develop the tapi driver, I was told it was coming when we signed up in 2014
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Justin Swall

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It's equally sad that ConnectWise hasn't given us the option to turn all of the Skype or TAPI links in the application to simple tel: links or callto: links... that would also easily solve the problem.  But alas no one will help us out here :)  hehe
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Brandon, Champion

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That would be a good solution on the CW side to allow dialing through the desktop app, at least.  I would not hold your breath for TAPI support as that died some years ago along with Windows XP as I understand..